AI Voice Agent for Healthcare Practices
Velant's AI Voice Agent answers inbound calls and runs outbound intake 24/7. Patients get an instant, empathetic human-sounding voice on the line — no after-hours dead air, no missed leads, no extra staffing.
Never miss another patient call
Book a walkthrough — hear the AI Voice Agent answer a sample healthcare intake call.
Every patient call answered. Every time. In seconds.
A healthcare lead cools by 80% after the first 30 minutes. Most practices miss 30–50% of inbound calls — after-hours, lunch breaks, busy lines, weekends. Velant's AI Voice Agent answers every inbound call in under 5 seconds, qualifies the lead, verifies insurance, and books the appointment.
- Inbound: every call answered in under 5 seconds
- Outbound: instant callback on every new form submission or ad click
- 24/7 coverage — nights, weekends, holidays, lunch
- Healthcare-trained voice — empathetic, never robotic
- Patient hands off to a human when they ask, mid-conversation
Tasks the AI Voice Agent handles end-to-end
The AI Voice Agent isn't just an answering service. It runs the full intake workflow — capturing patient details, verifying insurance eligibility in real time, checking provider availability, booking the appointment, and dropping the patient record in the chart with consent captured.
- Patient intake: name, DOB, contact, reason for visit
- Insurance verification in real time (270/271)
- Appointment booking with the right provider, time slot
- Consent capture for telehealth, treatment, communications
- Warm handoff to a human coordinator on request
- Spanish + English supported; more languages on request
Trained for healthcare conversations, not generic IVR
Generic voice AIs sound like robots, get confused by medical terminology, and can't handle objections. Velant's AI Voice Agent is trained on healthcare intake conversations — it understands insurance plans, appointment urgency, clinical specialties, and how to handle patients in distress.
- Trained on real healthcare intake transcripts
- Recognizes insurance plan names, payer IDs, member numbers
- Handles objections: scheduling conflicts, insurance concerns, cost questions
- Empathetic responses for patients in crisis or distress
- Recognizes when to escalate to a live human and does it cleanly
Integrated with the rest of Velant
Every call the AI Voice Agent handles is logged in the patient chart, scored, transcribed, summarized, and pushed into the appropriate pipeline stage. Calls that book an appointment become bookings. Calls that need a human get routed with full context to the right coordinator.
FAQs
Does the AI Voice Agent sound like a robot or a human?
Human. Velant uses healthcare-trained voice synthesis with natural pacing, empathetic tone, and conversational pauses. Patients typically don't realize they're talking to AI until they ask — and the agent transparently confirms when asked.
Can the AI Voice Agent book appointments?
Yes. The agent checks real-time provider availability, asks the patient's preferred time, confirms the slot, captures consent, and drops the booking directly into the calendar. Confirmation SMS/email goes out automatically.
Can the AI Voice Agent verify insurance?
Yes. During the call, the agent collects insurance details and runs a real-time 270/271 eligibility check against the payer. The patient hears their coverage status, copay, and any authorization requirements before the call ends.
What if a patient wants to talk to a human?
The AI Voice Agent recognizes the request and routes the patient to the appropriate human coordinator with full context: name, reason for call, insurance status, what was discussed so far. No re-explaining required.
Is the AI Voice Agent HIPAA-compliant?
Yes. Call audio, transcripts, and patient details flow through HIPAA-aligned infrastructure with role-based access, audit logs, BAA available, and encrypted-in-transit and at-rest storage.
What languages does the AI Voice Agent support?
English and Spanish are supported out of the box. Additional languages (Mandarin, Vietnamese, Portuguese, etc.) are available on request for Enterprise customers.
What does the AI Voice Agent cost?
AI Voice Agent capability is included on AI Pro and above. Call minutes are billed at the standard Velant telephony rate (10¢/min). A typical 5-minute intake call costs $0.50 in usage with no per-agent license fee.