Pain Management CRM Built for Procedures and Compliance
Pain management practices balance high-acuity new-patient demand, procedural revenue, and the most heavily regulated prescribing environment in healthcare. Velant captures every patient in seconds, runs procedure workflows, and embeds PDMP + EPCS compliance into every controlled prescription.
Run pain management with compliance built in
Book a walkthrough — see the pain workflow from new-patient call through controlled prescription audit trail.
Capture every new pain patient — and screen appropriately
Pain practices need to capture genuinely-suffering new patients quickly while screening out drug-seeking behavior. Velant's intake workflow captures the symptom story, prior treatment history, and imaging — and flags red-flag patterns for provider review before scheduling.
- AI Voice Agent: every inbound new-patient call answered in under 5 seconds
- AI Lead Follow-up SMS: every form-fill answered in under 30 seconds
- Structured symptom + prior treatment intake
- Red-flag pattern detection for clinical review
- Insurance + prior auth verification before scheduling
Procedure scheduling and pre-op workflows
Epidural steroid injections, facet blocks, RFA, SI joint injections, spinal cord stimulators — pain management is procedure-heavy and prior-auth-heavy. Velant runs the entire procedure pipeline with PA tracking, anticoagulation hold reminders, and pre-op patient prep.
- Procedure-specific prior authorization workflows by payer
- Anticoagulation hold reminders by procedure type
- Pre-op imaging and lab tracking
- Day-of-procedure confirmation 24h prior
- Post-procedure follow-up scheduling automated
EPCS, PDMP, and controlled substance compliance
Pain management is the most heavily-scrutinized prescribing environment in healthcare. Velant's EPCS is Surescripts-certified with DEA 1311 identity proofing, and PDMP integration is built into the prescribing flow — every controlled prescription requires a PDMP check before signing, with documentation that satisfies state medical board requirements.
- Surescripts-certified EPCS in all 50 states
- DEA 1311 identity proofing with IAL2 + AAL2
- PDMP integration in every state with mandatory check
- Controlled substance agreement tracking
- UDT (urine drug test) scheduling and result tracking
Insurance + prior auth workflows that don't slow down care
Pain procedures often require PA — and PA delays cost patients pain relief and practices revenue. Velant tracks every PA from submission to approval, surfaces aged PAs, and runs payer-specific peer-to-peer escalation when needed.
- Real-time 270/271 eligibility before scheduling
- Procedure-level PA submission with payer-specific requirements
- Aged PA dashboard with peer-to-peer escalation
- Patient-facing PA status communication
- Denial appeals workflow
FAQs
What is pain management CRM software?
Pain management CRM software handles new-patient capture and screening, procedure scheduling with prior auth tracking, EPCS / PDMP / DEA-compliant prescribing, controlled substance agreement management, and closed-loop attribution. Velant runs all of this on one HIPAA-compliant platform.
Does Velant include PDMP integration?
Yes. Velant ePrescribe includes inline PDMP integration in every state with a mandatory check requirement (NY, TN, KY, OH, MN, MA, and others). Every controlled prescription requires a PDMP check before signing.
Can Velant track controlled substance agreements?
Yes. Velant tracks signed controlled substance agreements, UDT schedules, pill counts, and risk-stratification flags — all tied to the patient record for compliance documentation.
Does Velant handle prior auth for pain procedures?
Yes. Velant submits PA with payer-specific requirements, tracks aging, surfaces denials, and runs peer-to-peer escalation workflows. Procedure-level visibility for the practice and patient.
How much does Velant cost for a pain practice?
Velant Core is $99/mo unlimited users. AI Advanced ($499/mo) adds AI Voice Agent + AI Booking Agent. EPCS is $75/mo per prescriber. A typical pain practice runs $400-$1,200/month total.
Is Velant HIPAA + DEA compliant?
Yes. BAA available, role-based access, audit logs, encrypted communications, TCPA-aware messaging, and DEA 1311-compliant EPCS for controlled substance prescribing.