Urgent Care CRM Built for Walk-In Conversion
Urgent care patients search 'urgent care near me' from their phone, in pain, ready to go. The clinic with the fastest answer, clearest wait time, and easiest check-in wins the visit. Velant makes that you — every time.
Convert more urgent care searches into actual visits
Book a walkthrough — see the urgent care workflow from 'near me' search to discharged patient.
Win the 'urgent care near me' search every time
Urgent care is a search-driven business — most patients decide which clinic to visit in under 5 minutes based on a Google Local search. Velant's AI Voice Agent answers every call in under 5 seconds, confirms current wait time, verifies insurance, and reserves the patient's place in line.
- AI Voice Agent: every inbound call answered in under 5 seconds
- Real-time wait-time communication via SMS
- Insurance pre-verification (270/271) before patient arrives
- Online pre-registration with intake forms via SMS link
- Google Local Services Ads call tracking with DNI
Wait-time + queue management workflows
Patients hate uncertainty. Velant's SMS workflows keep patients informed about current wait, their position in queue, when to head over, and what to bring. Automated check-in via SMS reduces front-desk burden.
- Current wait-time SMS broadcast
- Queue position updates as patients ahead are seen
- Insurance card upload + intake form via SMS link before arrival
- Automated 'we're ready for you' SMS when room is open
- Post-visit SMS follow-up with discharge instructions
Closed-loop attribution for urgent care marketing
Urgent care marketing relies heavily on Google Local Services Ads, Maps SEO, and Facebook neighborhood targeting. Most clinics have no idea which channel produces visits vs. price-shoppers. Velant ties every booked visit back to the source.
- Google Local Services Ads call tracking
- Google Maps / GMB attribution
- Meta Ads click ID (FBCLID) capture
- DNI on every phone number across marketing channels
- Visit-to-revenue attribution with payer mix breakdown
Built for multi-location urgent care groups
Velant's unlimited-user pricing and multi-location governance work for solo urgent cares, regional groups, and national operators. Each location runs its own pipeline, wait-time queue, and KPI dashboard with rollup at the group level.
FAQs
What is urgent care CRM software?
Urgent care CRM software handles the workflow from 'urgent care near me' search through walk-in visit: lead capture, wait-time communication, pre-registration via SMS, insurance verification, queue management, and post-visit follow-up. Velant is the all-in-one urgent care CRM with AI Voice Agent and built-in EHR.
Can Velant integrate with urgent care EHRs like DocuTAP, eClinicalWorks, or PracticeVelocity?
Velant handles the entire pre-visit and post-visit workflow: lead capture, wait-time SMS, pre-registration, insurance verification, attribution. Once the patient is checked in, the record can push into your clinical EHR for charting. Many urgent care groups consolidate onto Velant's built-in EHR for simplicity.
How does Velant handle current wait-time communication?
Velant broadcasts current wait time via SMS to patients who request it, updates them as patients ahead are seen, and sends a 'we're ready for you' message when their room is open. The whole flow runs without front-desk intervention.
Can Velant verify insurance for walk-in patients before they arrive?
Yes. When a patient calls or texts, Velant runs real-time eligibility verification (270/271) and confirms coverage, copay, and deductible before they walk in — reducing collection issues at check-in.
How much does Velant cost for an urgent care clinic?
Velant Core is $99/mo unlimited users. AI Advanced ($499/mo) adds AI Voice Agent + AI Booking Agent. Plus usage. A typical urgent care clinic runs $300–$600/month total, paid back many times over by the increased visit volume from faster response.
Is Velant HIPAA-compliant for urgent care?
Yes. Velant is built for HIPAA-aligned workflows with BAA available, role-based access, audit logs, encrypted communications, and TCPA-aware messaging.